I'm a new customer or I've only ordered over the phone/email, how do I create an online account?
An online account is required to see pricing and to access online ordering at www.glacierpac.com. Click here to login or create a new Glacier Pac online account. You will also need to complete New Customer paperwork to set up an account and establish credit terms, please see our Customer Page for more information.
What is the Return & Exchange policy?
Glacier Pac may accept returns of Stocked Products if in resell-able condition within 30 days of original shipment. Returns are subject to a restocking fee.
For returns of special orders, Glacier Pac shall accept returns on a case-by-case basis subject to the manufacturer’s return terms and conditions.
A Return Merchandize Authorization (RMA) must be issued prior to any return to Glacier Pac by a Customer Service Representative by emailing firstname.lastname@example.org.
Custom Products (ie. custom logos, custom colors, custom sizes) cannot be returned.
Glacier Pac 100% stands by the quality of the products that we sell. If there is a problem with quality or damaged product, please notify a customer service representative as soon as possible and we will swap out the defective product immediately by emailing email@example.com.
Why does Glacier Pac verify my billing and shipping address?
If your billing and shipping addresses are different, we’ll need to spend a little more time processing your order. This is for your protection as well as ours.
What type of delivery or shipping options does Glacier Pac offer?
Glacier Pac offers local delivery within 75 miles of Glacier Pac locations in Signal Hill, CA and Watsonville, CA. We also offer shipping, price is determined by order weight and distance. Will Call orders are also offered from our Glacier Pac locations. We deliver only to commercial addresses, residential addresses are not eligible and will result in the order being cancelled and refunded. Please see our Customer Page for more information.
How quickly will orders be processed?
All orders placed after 3:30pm PST will be confirmed and processed the following business day. Please note we are not open on Saturdays and Sundays.
How much advance notice is needed for Next Day Local Delivery?
All Next Day Local Delivery orders must be placed by 12 Noon PST to be delivered the following business day. If your order is placed after Noon PST, it will be delivered in two business days. Please note we are not open on Saturdays and Sundays. We deliver only to commercial addresses, residential addresses are not eligible and will result in the order being cancelled and refunded.
STYROFOAM COOLERS FAQ
Can you personalize your foam shippers with company information or logos?
Yes, we can offer personalization, including color-printed logos or designs. Please contact a customer service rep directly for more information at firstname.lastname@example.org.
Do you make custom sizes of your foam shippers?
Yes, we can make custom sizes. Please contact a customer service rep for more information at email@example.com.
What is the impact and how serious is it?
Expanded polystyrene foam (eps) packaging is a sensible choice for protecting your product because of its performance and environmental advantages. EPS foam uses fewer resources and less energy than alternative packaging. Efficient, lightweight and durable, EPS reduces both package size and fuel consumption during transportation. EPS is a valuable resource that can be re-manufactured back into recycled content foam packaging or made into an amazing array of durable polystyrene products – from office supplies to videocassette cartridges. No ozone-depleting CFCS have been used to manufacture EPS foam packaging.
Can I recycle my styrofoam coolers?
You can recycle EPS packaging through a network of manufacturers, re-processors and retailers across the country. The alliance of foam packaging recyclers is an organization solely dedicated to the collection (dropoff), reprocessing and reuse of clean, industrial (non food service) post-consumer EPS foam. To locate the nearest EPS foam packaging collection site, call the recycling hotline at 1-800-944-8448 or visit AFPRS web site at www.epspackaging.org
CORRUGATED BOXES FAQ
Can I get my logo printed on my corrugated boxes?
We can print logos and product information directly on the carton, please contact our Sales Department for more information at firstname.lastname@example.org.
Do I need artwork to have my cartons printed?
Artwork is preferred, but we have a team of artists that can help you create your own custom artwork. Please contact our Sales Department for more information at email@example.com.
What is tooling?
Tooling commonly is understood to be cutting dies or printing plates required to customize a corrugated container, display or die cut for an end user. What is tooling?
Is tooling required for shipping containers?
Standard RSC corrugated containers do not require tooling.
Can I get ventholes/handholes on my box?
Yes. We have stock tooling for standard size vent/hand holes. Some sizes or styles may require a full cutting die at a one-time cost to you.
Can my printing dies be used on multiple sizes?
To ensure quality, we prefer a separate set of plates for each box size, especially if the printing varies. We will optimize their use wherever it's possible.
Can I change my corrugated packaging to gain greater stacking strength?
Redesigning and reevaluating the customers needs is a priority for us. Changes from the current carton design may improve performance. The use of high performance packaging will result in increased stacking strength and potentially lower costs.
Can corrugated boxes be recycled?
Yes, corrugated fiberboard is more likely to be recycled than any other paper product. Please check out www.corrugatedrecycles.org for more information.
What is ECT?
ECT, or Edge Crush Test, is a measurement performed to predict the vertical strength of corrugated board. The test determines the resistance to compression of the flutes in pounds per square inch.
What is a BMC?
A BMC is a box manufactures certificate. You will usually find it on a bottom flap of the box. The BMC states the name and location of the manufacturer, the minimum material specification being certified, and the gross weight and size limits.
GEL ICE FAQ
Is Gel Ice toxic?
No, gel ice is non-toxic, but it is not meant for human or pet consumption.
What would happen if the gel was ingested?
Gel is non-toxic, however we do not recommend using it in a manner that it could be ingested by humans or pets.
What is the freezing temperature for gel ice?
32 degrees Fahrenheit
How long does Gel Ice stay frozen?
We don't provide an exact time frame the gel ice can stay frozen because there are too many variables to determine an exact length of time, such as weather, the amount of time it's used for storage or during transit, etc.
Do I need a Gel Pack when I'm sending an item?
It depends on the item you want to ship. If the item needs to stay chilled or frozen, you will need to incorporate gel ice in your packaging. Contact a customer service rep to help you determine if you need gel ice at firstname.lastname@example.org or 562-427-8889.
How much Gel Ice would I need?
That would depend on what is being shipped, how much of the item is being shipped, and where the item is coming from and going to. We cannot guarantee that the amount of gel ice used will be sufficient because of the many variables that may affect temperature. Contact a customer service rep to help you determine how much gel ice you may need at email@example.com or 562-427-8889.
Can Gel Ice be reused?
Yes, gel ice mat be reused as long as the pack is not punctured or damaged in any way.
Can Gel Ice be disposed of?
Yes, they are environmentally friendly and can be thrown in the trash.