StarBox - FAQ

Phone 562.283.3500, Fax 562.283.3501, or Email: info@starboxinc.com

M-F 7:00am - 3:30pm PST

1770 Creston Street, Signal Hill, CA 90755

Minimum order is $100

Yes, contact us and a packaging specialist will be happy to assist with your custom order.

Check, Cash, Visa, Master Card

Orders greater than $500 qualify for free shipping in the Southern California area. For orders shipping outside normal delivery area, we will make special arrangements to accommodate your needs.

Yes, samples are available of all of our products. For custom items, our design team can also create custom samples.

99% of deliveries are made on our own trucks. This allows us to manage our own logistics, including: delivery times, special handling requests, and rush orders. Most deliveries are made within 24 hours.

Our trucks are tracked via GPS technology which allows us to provide product tracking and accurate delivery estimates

Will call is welcome and are available anytime from 7:00am-3:30pm PST.

A customer service rep will contact you if there is a backorder. At that time, please let us know if you would like to make alternate arrangements such as substituting items, partial shipments, or canceling back-ordered items.

Generally, arrangements must be made within 60 days of receipt and items must be in salable condition. Glacier Pac reserves the right to deny any request. Special and custom orders may not apply to return policy. Please call a customer service rep for details.

Glacier Pac 100% stands by the quality of the products that we sell. If there is a quality problem or damaged product, Please notify a customer service rep and we will swap out the defective product immediately.

Yes, we can offer personalization including color printed logo's or designs. Please contact a customer service rep directly for more information.

Yes, we can make custom sizes. Please contact a customer service rep for more information.

Expanded Polystyrene Foam (EPS) packaging is a sensible choice for protecting your product because of its performance and environmental advantages. EPS foam uses fewer resources and less energy than alternative packaging. Efficient, lightweight and durable, EPS reduces both package size and fuel consumption during transportation.

EPS is a valuable resource that can be remanufactured back into recycled content foam packaging or made into an amazing array of durable polystyrene products - from office supplies to videocassette cartridges. And no ozone depleting CFC's have ever been used to manufacture EPS foam packaging.

You can recycle EPS packaging through a network of manufacturers, reprocessors and retailers across the country. The Alliance of Foam Packaging Recyclers is an organization solely dedicated to the collection (dropoff), reprocessing and reuse of clean, industrial (non food service) post-consumer EPS foam. To locate the nearest EPS foam packaging collection site, call the RECYCLING HOTLINE at 1-800-944-8448 or visit AFPR'S web site at www.epspackaging.org

Yes! We can print logos and product information directly on the carton.

Artwork is preferred, but we have a team of artists that can help you create your own custom artwork.

Tooling commonly is understood to be cutting dies or printing plates required to customize a corrugated container, display or die cut for an end user.

Standard RSC corrugated containers do not require tooling. The exceptions are when a box is customized

Yes. We have stock tooling for standard size vent/hand holes. Some sizes or styles may require a full cutting die at a one time cost to you.

To ensure quality we prefer a separate set of plates for each box size, especially if the printing varies. Where possible we will optimize their use.

Redesigning and reevaluating the customer's needs is a priority for us. Changes from the current carton design may improve performance. The use of high performance packaging will result in increased stacking strength and potentially lower costs.

Yes, corruaged fiberboard is more likely to be recycled than any other paper product. Please check out www.corrugatedrecycles.org for more info.

ECT, or edge crush test, is a measurement performed to predict the vertical strength of corrugated board. The test determines the resistance to compression of the flutes in pounds per square inch.

A BMC is a box manufacture's certificate. You will usually find it on a bottom flap of the box. The BMC states the name and location of the manufacturer, the minimum material specification being certified, and the gross weight and size limits.

No, Gel Ice is non-toxic, but are not meant for human or pet consumption.

Nothing, the gel is non-toxic.

32 Degrees (F)

There are too many variables to determine an exact length of time.

It depends on the item you want to ship. If the item needs to stay chilled or frozen, you will need to incorporate Gel Ice in your packaging. Contact a customer service rep to help you determine if you need Gel Ice.

That would depend on what is being shipped, how much of the item is being shipped, and where the item is coming from and going to. We cannot guarantee that the amount of Gel Ice used will be sufficient because of the many variables that may affect temperature but your sales rep can recommend how many to use.

Yes, over and over as long as the pack is not punctured or damaged in any way.

Yes, they are environmentally friendly and can be thrown in the trash.